In light of Prime Minister of Pakistan’s instructions, Pakistani Citizens and Overseas Pakistanis may register their complaints against all Government Departments on the Mobile Application of Pakistan Citizen’s Portal for redressal.
They can raise their issues by using the following options:
| By Using Mobile App | Andriod Link: https://play.google.com/store/apps/details?id=com.govpk.citizensportal IOS Link: https://apps.apple.com/pk/app/pakistan-citizens-portal/id1439885831 |
| By using Web-Access | web.citizenportal.gov.pk |
| By Participation in Khuli Kachehris | Overseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, Radio or TV by 24 Federal Organizations. Details given below. |
| Manual Complaint lodging facility | Overseas Pakistanis who are either illiterate or physically challenged, or aged or women/widows can lodge their written complaints as per SOPs through PCP-Dashboards. In this regard, all dashboards of Ministry of Foreign Affairs and its Foreign Missions are authorized to do so. |
| Help-line for Guidance | +92-51-9000111 |
