National Database and Registration Authority (NADRA) has placed a very effective and robust Complaint Management System (CMS) for the resolution of the complaints. The system is accessible at:
https://id.nadra.gov.pk/complaint/
Once the complaint is launched, a complaint ID is assigned, which can be tracked and monitored. The maximum time for the resolution of the complaint is 48 hours with reply to the applicant.
In case of any emergency or unsatisfactory reply on CMS, following are the contact details of NADRA officer, who deal with NICOP/POC complaints:
Mr. Fazal Rehman
Tel: +92-51-90392919
E-Mail: Fazal.Rehman_03@nadra.gov.pk
