ANNOUNCEMENT
National Database and Registration Authority (NADRA) has placed a very effective and robust Complaint Management System (CMS) for the resolution of the complaints. The system is accessible at https://nadra.gov.pk/complaint/
Once the complaint is launched, a complaint ID is assigned, which can be tracked and monitored. The maximum time for the resolution of the complaint is 48 hours with a reply to the applicant.
In case of any emergency or unsatisfactory reply on CMS, following are the contact details of NADRA officer, who deal with NICOP/POC complaints:
Mr. Fazal Rehman
Tel: +92-51-90392919
E-Mail: Fazal.Rehman_03@nadra.gov.pk
